Cancellation Policy
At Zornio, we understand that sometimes you may need to change or cancel an order. Our Cancellation Policy explains when an order can be cancelled and how eligible refunds are handled.
1. Order Cancellation
You may request to cancel your order as soon as possible after placing it.
Cancellation requests are only possible while the order has not yet entered processing, fulfillment, or shipping.
Once an order has been processed or shipped, we may no longer be able to cancel it.
2. How to Request a Cancellation
To request an order cancellation, please contact Zornio Customer Support as soon as possible.
Please provide:
- Order number
- Name used when placing the order
- Email address used at checkout
- Reason for cancellation, if applicable
Email: support@zornio.shop
Phone: +1 5106037759
Providing your order number helps us locate your purchase and process your request more efficiently.
3. Cancellation Before Order Processing
If your cancellation request is received before your order enters processing or fulfillment, we will make reasonable efforts to cancel the order.
If the cancellation is successfully completed, any eligible payment refund will generally be issued to the original payment method.
4. Cancellation After Order Processing
If your order has already entered processing, fulfillment, or shipping, cancellation may no longer be possible.
In this situation, you may need to wait until the order is delivered and then request a return if the item qualifies under our Return & Refund Policy.
5. Shipped Orders
Orders that have already been shipped cannot normally be cancelled.
If you no longer want a shipped order, please review our Return & Refund Policy for information about eligible returns.
6. Refunds for Cancelled Orders
When an order cancellation is approved, the eligible refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account can vary depending on your bank, card issuer, or payment provider.
7. Partial Order Cancellation
If you want to cancel only certain products from an order, please contact us as soon as possible.
Partial cancellation requests may be possible if the selected items have not yet entered processing or fulfillment.
If the order has already been processed, we may not be able to make changes.
8. Incorrect Shipping Information
If you notice that your shipping address or other order information is incorrect, contact us immediately.
We will make reasonable efforts to update the information before the order is processed or shipped. However, changes cannot be guaranteed once an order has entered fulfillment or shipping.
9. Duplicate Orders
If you accidentally place the same order more than once, please contact us immediately with the relevant order numbers.
If a duplicate order has not yet entered processing, we will make reasonable efforts to cancel it.
10. Payment and Fraud Prevention
Zornio reserves the right to cancel or place an order on hold when a payment cannot be successfully verified or when a transaction appears unauthorized, fraudulent, or otherwise suspicious.
If an order is cancelled for this reason, any eligible payment refund will be handled according to our payment procedures.
11. Promotional or Discounted Orders
Cancellation of an order containing promotional pricing, discounts, or special offers may affect the availability of those promotional benefits if you place a new order.
Any refund or cancellation will be handled according to the applicable terms of the promotion and our store policies.
12. Contact Zornio
For cancellation requests or questions about an existing order, please contact us as soon as possible.
Zornio
10250 Santa Monica Blvd
Los Angeles, California
United States
Phone: +1 5106037759
Email: support@zornio.shop
When contacting us, please include your order number whenever possible.
13. Policy Updates
Zornio may update this Cancellation Policy from time to time to reflect changes in our order processing procedures or business practices.
Any updates will be published on this page with the revised effective date.
Thank you for shopping with Zornio.